Our engineering and production processes are designed to maximise the reliability of our systems, but in the unlikely event that one of our systems develops a fault, we understand that getting it back up and running with the minimum of fuss is vital. This is why we have invested in our support team and processes to take the pain away from you.
Whatever issue you are seeing, get in touch with our support team to see how they can help.

Email: rma@steatite.co.uk
Phone: 01527 512 412

Warranty
Our products and computer systems are precisely engineered to exacting criteria, skilfully constructed & assembled, and tested to rigorous standards to ensure that they provide many years of fault free operation. We are fully confident in the quality and operational endurance of our products and our customer feedback is testament to this, but occasionally complex systems can fail and when this does happen we are on hand to get things running again as quickly as possible. For this reason, all of our products and computer systems are supplied with a full warranty, thus providing you with complete peace of mind in the unlikely event that something should go wrong.

Repair
In the unlikely event that something should go wrong, you need the reassurance that any necessary repairs can be carried out quickly and to the very highest standards.

Returns
To raise an RMA ticket please email our support department on rma@steatite.co.uk.
Once a ticket is raised, our team of engineers will be able to help you. Please use this RMA number at all times when referring to the item.
Please do not send goods back to us without requesting an RMA number first as we need an RMA number to be able to track your return. Any products returned without an RMA number may be rejected upon arrival.
Please note that the issue of an RMA number is an acknowledgment of your request and does not imply acceptance of a warranty claim.